While we do our best to ensure that you have an amazing experience with Toone, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.
When it comes to refunds, you have two options:

Store Credit

We offer store credit equivalent to any and all item(s) in your order.

Return Shipping

Please note that you will be responsible for any and all return shipping costs. You will not be responsible for return shipping costs if the item you are returning is damaged.
Toone does not accept refunds for incompatibility issues. Please read our compatibility section on our product page clearly and make sure your phone is compatible with our wireless chargers. 

Returning Your Item

Please email us at sales@tooneofficial.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.

When sending an item back to us please understand the shipping costs are your responsibility. However, if your item is deemed to be faulty by us, we will credit the shipping costs back to you.  

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.

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